Resources
Live Chat and Lead Capture Guides
Practical, honest playbooks drawn from running managed live chat since 2015. No filler, just what actually helps you capture, qualify, and book more of the leads you are already earning.
Latest guides
Read, then put it to work
Each guide is written to be genuinely useful on its own. When something here applies to your business, the fastest next step is to see it working on your own channels.
- Original data 6 min read
How Many Leads Come In After Business Hours? Our Data Says 30–35%
Every service business suspects leads slip away overnight. Here's the number from our side of the chat window: across ProntoChat clients, 30–35% of inbound leads arrive after business hours. This report breaks down why, who it hits hardest, and the honest math of what that means for a business that only answers 9 to 5.
Read the guide → - Lead capture 6 min read
Why You're Losing Leads After Business Hours (and How to Fix It)
Most service businesses lose a meaningful share of their leads for one plain reason: no one is there to answer when people actually reach out. Here is why it happens, who it hurts most, and how to fix it without burning out your team.
Read the guide → - Live chat basics 7 min read
Human Live Chat vs AI Chatbot for Lead Capture: Which Wins?
Live chat and chatbots get lumped together, but they are not the same thing, and the difference decides whether a visitor becomes a booked lead or a frustrated bounce.
Read the guide →
Stop reading, start capturing
The fastest way to see what good live chat does for your business is to watch it work on your own channels. Book a quick demo, or start your free trial today.
14 days free, no setup fee, no contract, since 2015.