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ApexChat Alternative: How ProntoChat Compares With Blazeo
ApexChat is now called Blazeo, so if you are looking for an ApexChat alternative, this is the comparison you need. Both run managed live chat. The differences are in how you pay, what each plan includes, and whether you also need phone answering. Here is an honest side-by-side, built only from what each company publishes.
See our pay per lead live chat model and the fully managed live chat service behind it.
At a glance
Blazeo (ApexChat) vs ProntoChat, side by side
| Blazeo (ApexChat) | ProntoChat | |
|---|---|---|
| Company | ApexChat, renamed Blazeo in March 2024. Live chat, AI chatbot, voice call center, and Voice AI. | ProntoChat, managed live chat since 2015. Chat and messaging only, staffed by AI plus trained human agents. |
| How you pay | Monthly plans. Live chat starts at $49 per month, with tiers based on website traffic, number of users, and other qualifiers. | $20 per qualified, exclusive lead, or a monthly plan (Starter $199, Growth $299, Pro $549) once volume makes a plan cheaper per lead. |
| Contract | Month to month, no long-term contract, per its FAQ. | No contract, no setup fee, no minimum. |
| Free trial | Not listed on its pricing page, which offers demos and sales calls. | 14-day free trial on your live site. |
| Spanish chat | Listed for the Pro tier and above. | English and Spanish on every plan and on pay per lead, including native Spanish speakers. |
| Channels | Website chat, with SMS text chat as an add-on and Facebook Messenger on higher tiers. | Website chat, SMS, WhatsApp, Facebook Messenger, Instagram, and email, all answered by agents, on every plan. |
| Phone calls | Offers a voice call center and Voice AI from $249 per month. | Does not answer phones. Click-to-call bridges a qualified chat lead live to your own line, at no extra cost. |
Blazeo (ApexChat) details are taken from its own public website, checked October 2026. Plans change, so confirm current terms with them directly. Sources: Blazeo pricing , Blazeo FAQ , ApexChat rebrand announcement .
The real differences
Where ProntoChat works differently from Blazeo
You pay for leads, not for traffic tiers
Tiered chat plans price the conversation capacity on your site. ProntoChat prices the result: $20 for a lead that matches the criteria you set, delivered only to you. If a slow month brings fewer qualified leads, the bill falls with it.
Spanish is standard, not an upgrade
If a meaningful share of your callers and visitors prefer Spanish, check which plan unlocks it before you sign up anywhere. Every ProntoChat plan, and pay per lead, includes English and Spanish agents around the clock.
Every messaging channel in one inbox
Prospects message from wherever they found you. ProntoChat agents answer website chat, SMS, WhatsApp, Messenger, Instagram, and email from one managed inbox, so a lead that starts on Instagram is qualified the same way as one from your site.
Try it on real traffic before paying
The 14-day free trial runs on your actual website, with your script and your CRM delivery. You decide on the leads it produces, not on a demo.
Fair is fair
When Blazeo may be the better choice
ProntoChat is not the right fit for everyone. Based on what Blazeo publishes, it may suit you better if:
- You want phone answering as well as chat. Blazeo runs a voice call center and Voice AI, and ProntoChat does not answer phones.
- You want the lowest published monthly entry price for a small, low-traffic site. Blazeo lists live chat from $49 per month.
- You recruit students. Blazeo lists college admissions as an industry it serves, and ProntoChat does not specialize there.
- You would rather pay one flat monthly fee for unlimited chats than pay per qualified lead.
Switching
Moving from ApexChat or Blazeo to ProntoChat
- 1
Start the free trial
Sign up for the 14-day trial. No contract, no setup fee, and nothing to cancel if it is not a fit.
- 2
Approve your script
We draft the greeting, qualifying questions, and booking rules for your business, and you approve them before launch.
- 3
Swap the widget
We build a chat widget designed to match your site and give you the snippet to replace your current one.
- 4
Leads flow to your CRM
Qualified leads and full transcripts go to your inbox or CRM, including HubSpot, Salesforce, GoHighLevel, Clio, and others.
Real client
"The 3-way call connect has been especially valuable. When a qualified lead is ready, ProntoChat connects them directly to our team in real time. It's significantly increased the number of leads that turn into actual jobs."
FAQ
ApexChat and Blazeo alternative, answered
Is ApexChat the same company as Blazeo?
Yes. ApexChat announced its rebrand to Blazeo in March 2024. If you are searching for an ApexChat alternative, you are comparing against Blazeo's current plans.
How is ProntoChat priced compared with Blazeo?
Blazeo publishes monthly chat plans that start at $49 per month and scale with traffic, users, and other qualifiers. ProntoChat charges $20 per qualified, exclusive lead, or a monthly plan at $199, $299, or $549 when your volume makes a plan cheaper per lead. Which costs less depends on your traffic and how many leads it produces.
Does ProntoChat answer phone calls like Blazeo's call center?
No. ProntoChat covers chat and messaging only. When a chat lead is ready to talk, click-to-call connects them live to your own phone line. If you need a team answering your phone, a voice call center is the better fit.
Can I switch from ApexChat or Blazeo without downtime?
Yes. We set up your script and widget during the free trial, then you replace the old chat snippet with ours. Because Blazeo describes its plans as month to month, there is usually no long contract to wait out, but check your own agreement.
Are ProntoChat leads exclusive?
Yes. Every lead comes from your own website and channels, goes only to you, and is never resold or shared.
Is ProntoChat HIPAA compliant for healthcare practices?
Yes. ProntoChat offers HIPAA-compliant chat and signs a Business Associate Agreement with healthcare clients.
Compare on your own website, not on a sales call
Run ProntoChat free for 14 days on your real traffic. Keep it at $20 per qualified lead, or walk away with nothing to cancel.
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