a. “Live chat implementation was cited as the 3rd most frequently used helpdesk function behind ticket management and reporting and analytics (45%)”
b. Are you concerned about your website and online traffic, then worry no more. ProntoChat trained staff is readily available 24/7/365 to help your online visitors direct them towards your way. We ensure that your online visitors fit the requirements and area for your organization. Once our live chat agent have all necessary information, we then either forward the transcript in the form of email or directly connect to you via phone.
November 8, 2013