ProntoChat strictly follows Health Insurance Portability And Accountability Act (HIPAA) and assures all the information shared by the patients/clients is strictly kept confidential and guarantees the security of ePHI (electronic protected health information). YOUR PRIVACY is very important to our team. So now your patients can get the timely information about your operating hours, doctors, policies and other relevant information with the help of our live chat agent 24/7/365. In case of emergency online visitors tends to get confused and fail to find information in real-time. ProntoChat live agents engage them into a conversation, fetch necessary information and direct them to the right path, setting appointments for your hospital or clinic.